Managed IT & Helpdesk
Responsive helpdesk for Windows and Mac, 24/7 monitoring, patching, and proactive maintenance.
Reliable, tested backups for files, servers, and Microsoft 365 — plus disaster-recovery plans that get critical systems running in hours, not days. Protection against ransomware, hardware failure, and the everyday human error that nobody likes to talk about.
The hard truth: most small businesses don’t find out their backups don’t work until they need them. Ransomware encrypts files. A server fails. Someone deletes a critical SharePoint folder. The backup that was supposedly running for years turns out to be corrupted, incomplete, or pointing at the wrong drive.
Tech Ten Solutions builds backup and disaster-recovery strategies that are tested, monitored, and recoverable. We cover file backups (workstations, file servers, NAS), Microsoft 365 backup (Outlook, OneDrive, SharePoint, Teams), server snapshots and image backups, and a disaster-recovery plan documenting RTO/RPO targets, recovery steps, and who does what during an incident.
Every backup we deploy gets tested restoration regularly — not just "the backup ran" but "we actually restored a file and verified it works." That’s the step most MSPs skip and that’s why most backups fail when it matters.
Managed IT is the backbone, but we also handle these closely related services for clients.
Responsive helpdesk for Windows and Mac, 24/7 monitoring, patching, and proactive maintenance.
MFA, EDR, email security, and compliance support — backed by Microsoft Defender and Palo Alto Networks.
Microsoft 365 and Azure cloud, Cisco-grade networking, Wi-Fi, and secure remote access.
Tested backup strategies and DR plans that recover critical systems in hours, not days.
Eliminate manual work. Automate approvals, alerts, reporting, and tool integrations.
Modern websites and custom web apps that bring in new business and integrate with your stack.
You get the responsiveness of a local team with the depth of a national vendor stack.
For hardware issues, network installs, and new-office setups across the Phoenix metro, we’re local enough to be there same-day.
Microsoft, Dell, Cisco, Palo Alto, and Ingram Micro partnerships give Phoenix SMBs the same tooling Fortune 500 IT teams use.
No jargon, no condescension, no surprise scope. You’ll always know what we’re doing and why.
Yes — this is one of the most common misconceptions. Microsoft 365 keeps your data running, but it doesn’t protect you from accidental deletion, ransomware, or malicious insiders. A separate backup of Outlook, OneDrive, SharePoint, and Teams is standard practice for any serious business.
Depends on the scope. Single file restores happen in minutes. Full server recovery typically lands in 2–8 hours depending on size. Full DR scenarios (entire infrastructure down) are 4–24 hours with a tested plan in place. We document realistic targets in your DR plan.
Yes. All backups are encrypted in transit and at rest, with at least one copy stored offsite (geographically separated from your primary data) for ransomware and disaster protection. This follows the industry-standard 3-2-1 rule.
Yes — this is the part most providers skip. We run scheduled test restores monthly to confirm backups are valid, restorable, and complete. If a test fails, we fix it before it becomes a real incident.
Book a free, no-pitch strategy call. We’ll walk through your environment, your goals, and a practical first 90 days.
Book My Free Strategy Call